Complete Car Warranty Review

Complete Car Warranty offers a variety of extended auto warranty plans designed to provide peace of mind and financial protection against unexpected vehicle repair costs. Established with a focus on customer satisfaction, the company provides comprehensive coverage options for a broad range of vehicles, including new and pre-owned models.

Coverage Plans

Car Guard

Covers essential components like the engine, transmission, and drive axle assembly.

Matrix

Expands coverage to include electrical systems, air conditioning, and brakes.

Royal

Provides the most comprehensive coverage, including all components covered in the previous plans plus additional items like the suspension, fuel system, and hybrid vehicle components.

Additional benefits across all plans include 24/7 roadside assistance, rental reimbursement, and trip interruption coverage.

Pricing and Value

Pricing for Complete Car Warranty plans varies based on the vehicle's make, model, age, and mileage. Generally, newer vehicles tend to have lower premiums, while older, high-mileage vehicles cost more to cover. The company offers flexible payment options, allowing customers to choose between monthly payments or paying in full without any difference in total cost.

Claims Process

The claims process at Complete Car Warranty is designed to be straightforward and user-friendly. Customers can file claims online or through customer service. The company does not require a vehicle inspection for the contract to go into effect, and the warranty can be transferred if the vehicle is sold. The plans come with a 30-day cancellation period, allowing a full refund if no claims have been filed during that time.

Customer Service

Complete Car Warranty is known for its responsive and professional customer service. Many reviews highlight the helpfulness and knowledgeability of the company's representatives. However, there have been occasional complaints about wait times and the resolution of complex issues.

Customer Reviews

Complete Car Warranty has received mixed reviews from customers:

• Trustpilot: 3.8 out of 5 stars. Customers generally appreciate the company's quick response times and comprehensive coverage but have mentioned occasional issues with claims processing and clarity of coverage details.
• Better Business Bureau (BBB): A+ rating. Despite not being accredited, Complete Car Warranty maintains a high rating, indicating a good track record in resolving customer complaints.

Pros and Cons

Pros

• Comprehensive Coverage: Wide range of plans that cater to different needs, from basic powertrain coverage to comprehensive exclusionary plans.
• Additional Benefits: Offers valuable perks like 24/7 roadside assistance, rental car reimbursement, and trip interruption coverage.
• Flexible Payment Options: Allows customers to choose between monthly payments or paying in full without extra costs.

Cons

• Cost: Premiums can be high for older vehicles.
• Claims Denial: Some customers report issues with claims denials due to misunderstandings about coverage.
• Mixed Reviews: While many customers are satisfied, some have reported issues with the claims process and customer service.

Conclusion

Complete Car Warranty offers robust and comprehensive coverage options suitable for a variety of vehicles and customer needs. Their flexible payment plans and additional benefits make them an attractive choice for those looking to protect their investment. While there are some areas for improvement, particularly in claims processing and customer communication, Complete Car Warranty remains a solid option in the extended auto warranty market.

Overall Rating: 8.9/10

Based on comprehensive coverage options, customer service, and overall value, Complete Car Warranty earns an impressive rating of 8.9 out of 10. This rating reflects their commitment to providing extensive protection and support to vehicle owners, making them a reliable choice for extended auto warranties.